How to Apply for Mental Health Housing and Care Coordination in Monroe County

By: Justine Smith, New Media/Web Content Coordinator


Seeking mental health residential services and/or care coordination in Monroe County?

DePaul offers several residential options: Community Residences, Treatment Apartments, Single Room Occupancy Programs and Supported Housing.

To apply for residential services and/or care coordination (also known as case management), the application process is as follows:

1. Complete a Single Point of Access (SPOA) Application

The SPOA Application for Monroe County (which can be accessed here) is “designed to quickly identify and prioritize the needs of individuals who are most in need of housing, care coordination or both,” according to the application. SPOA applications are completed electronically, but a paper version is available by contacting SPOA Coordinator Lisa Babbitt or DePaul Intake Director Yvonne Adams (contact information below).

Anyone can complete a SPOA application (instructions here). Most commonly, clinical providers and social workers complete a SPOA application, but you can also self-refer or have a friend, family member, etc. complete the application.

Eligibility requirements:

  • Individuals must be diagnosed with a primary mental illness that is serious and persistent (SPMI) as defined by the New York State Office of Mental Health
  • Individuals must be at least 18 years old
  • Individuals must require support in more than two areas of functioning which have been disrupted by their mental illness

2. Dreams and Wishes page

Dreams and Wishes is one of the most important pages in the SPOA application. The page allows the individual in need of services to express what he/she desires from potentially receiving mental health services. It is preferred that this page be filled out by the individual in his/her own handwriting.

Dreams and Wishes are also an important consideration during the application process…

3. SPOA Applications are reviewed weekly by the SPOA Committee

The SPOA Committee, comprised of local care/residential agencies (including DePaul), representatives from the Monroe County Office of Mental Health (OMH), local mental health care providers and the SPOA Manager discuss each application.

Each SPOA applicant is described, with special attention paid to the Dreams and Wishes page. After discussion, the committee makes decisions about each application:

  • The committee will decide which agency provides the best fit. Applicants are notified (typically within several days) and begin an assessment before receiving services.
  • The applicant is placed on a waiting list.
  • The application is rejected and justification is provided.

For more information, please contact:
-SPOA Manager Rebecca Maynard at (585) 753-2879 or at
-SPOA Coordinator Lisa Babbitt at (585) 753-2874 or at
-DePaul’s Intake Director Yvonne Adams at (585) 426-8000

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